Intercom

Enterprise Software

Founded: 2011

Last Round Valuation: $1.26B

Intercom offers a comprehensive customer communications platform that empowers sales, marketing, and support teams across tens of thousands of businesses to foster accelerated growth through enhanced relationships. By bringing together various facets of the business, Intercom ensures that every interaction and conversation with customers becomes more personalized, impactful, and contributes to the overall business expansion. Established in 2011 by Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor, Intercom is based in San Francisco, CA, and is committed to providing businesses with the tools they need to meet customer needs and drive success.

Intercom Overview:

Intercom is a leading provider of an all-in-one customer communications platform that enables businesses to build stronger relationships and drive faster growth. Founded in 2011, Intercom has emerged as a trusted solution for sales, marketing, and support teams at tens of thousands of businesses worldwide.

The core focus of Intercom's platform is to unify businesses around meeting the needs of their customers. By centralizing customer communications, Intercom helps businesses personalize every conversation and interaction, making them more effective and impactful. Whether it's engaging with leads, nurturing relationships with existing customers, or providing timely support, Intercom enables businesses to deliver a seamless and personalized experience across various touchpoints.

Intercom's platform offers a range of powerful features that facilitate effective customer communication. These include live chat, targeted messaging, in-app messaging, email marketing automation, and customer support tools. By combining these capabilities into a single platform, Intercom streamlines workflows and ensures consistent and personalized messaging across the entire customer journey.

One of the key strengths of Intercom is its commitment to helping businesses understand and connect with their customers on a deeper level. Through features like user segmentation, customer profiles, and behavioral tracking, businesses gain valuable insights that enable them to tailor their communication strategies and deliver highly relevant and personalized experiences.

Intercom's success is rooted in its user-friendly interface and intuitive design. The platform is accessible to users of all skill levels, empowering teams to leverage its capabilities without extensive technical expertise. This ease of use, combined with robust functionality, makes Intercom a preferred choice for businesses seeking to enhance customer engagement and drive growth.

Headquartered in San Francisco, Intercom has established itself as a leading force in the customer communications space. It has received numerous accolades and recognition for its innovative approach, including being named a leader in the G2 Grid® for Conversational Marketing and Customer Support Software.

With a strong commitment to customer success, Intercom provides comprehensive support, resources, and educational materials to help businesses maximize the value of their platform. As technology and customer expectations evolve, Intercom continues to iterate and enhance its offerings to meet the ever-changing needs of businesses in an increasingly digital world.

In summary, Intercom offers a robust customer communications platform that empowers businesses to build better relationships, drive growth, and deliver exceptional customer experiences. With its all-in-one solution, user-friendly interface, and focus on personalization, Intercom has become a go-to platform for businesses looking to elevate their customer communication strategies and achieve sustainable success.

Founders:

  • Eoghan McCabe

  • Ciaran Lee

  • David Barrett

  • Des Traynor

Top Investors:

  • AshHill Pharma

  • Bessemer Venture Partners

  • Brandon Capital

  • Conor Stanley

  • David Sacks

  • Founders Circle Capital

  • Freestyle Capital

  • GV (Formerly known as Google Ventures)

  • ICONIQ Capital

  • Index Ventures

  • Index Ventures (UK)

  • Jack Dorsey

  • Jason Fried

  • Kernel

  • Kleiner Perkins

  • Mark Zuckerberg

  • Social Capital

  • Stewart Butterfield

  • VenBio

Funding History:


Date Share Type Amount Raised Raised to Date Issue Price Post Money Valuation Key Investors
May 2018 Series D $125MM $241.37MM $46.43 $1.26B Kleiner Perkins, GV, Bessemer Venture Partners
Apr 2016 Series C-1 $50.1MM $116.37MM $21.85 $510.3MM Index Ventures (UK), Social Capital, Bessemer Venture Partners
Aug 2015 Series C $35MM $66.27MM $13.64 $290.71MM ICONIQ Capital, Social+Capital Partnership, Bessemer Venture Partners
Jan 2014 Series B $22.75MM $31.27MM $4.89 $81.4MM Bessemer Venture Partners, Kernel, VenBio
Jun 2013 Series A $8.52MM $8.52MM $1.89 $28.39MM Social+Capital Partnership, Freestyle Capital, Conor Stanley

In the News: